diff --git a/python-backend/api/main.py b/python-backend/api/main.py
index f203810..5ce0f91 100644
--- a/python-backend/api/main.py
+++ b/python-backend/api/main.py
@@ -126,12 +126,12 @@ FLAG_LABELS = {
 }
 
 FLAG_ACTIONS = {
-    "SUPPLY_LAPSED":    "Pull patient file — verify documentation currency before initiating any new order",
-    "VISIT_REQUIRED":   "Contact prescriber's office and patient directly — 6-month visit deadline has passed, no shipment until new visit is documented",
+    "SUPPLY_LAPSED":    "Pull patient file — verify documentation is current before initiating any new order",
+    "VISIT_REQUIRED":   "Contact prescriber's office and patient directly — ask: 'Was there a visit in the past 6 months to evaluate this patient's CGM dosing needs?' No shipment until visit is confirmed and documented",
     "TRANSFER_PENDING": "Obtain full documentation set (SWO, PECOS, PA, diagnosis) — Signal cannot assess status until records are on file",
-    "RENEWAL_CRITICAL": "Contact prescriber's office and patient directly — face-to-face appointment must be scheduled within 45 days",
-    "RENEWAL_ELEVATED": "Verify face-to-face appointment is on the calendar — follow up with prescriber's office if not yet confirmed",
-    "RENEWAL_SOON":     "Contact prescriber's office to schedule the 6-month face-to-face visit",
+    "RENEWAL_CRITICAL": "Contact prescriber's office and patient directly — ask: 'Was there a visit in the past 6 months to evaluate CGM dosing needs?' Appointment must be on calendar within 45 days",
+    "RENEWAL_ELEVATED": "Follow up with prescriber's office — ask: 'Was there a visit in the past 6 months to evaluate CGM dosing needs?' Confirm appointment is scheduled",
+    "RENEWAL_SOON":     "Contact prescriber's office — ask: 'Was there a visit in the past 6 months to evaluate this patient's CGM dosing needs?' Schedule evaluation now if not yet completed",
     "RESUPPLY_READY":   "Initiate resupply order — patient is within the 30-day refill window",
     "ACTIVE":           "No action needed — documentation current, visit more than 90 days out",
 }